Return Policy

FREE Return within the UK! We are responsible and reputed seller and strive to provide best services. We completely understand that sometimes customers shop online and find the item not matching their expectations when they receive it. So we are happy to offer free return for exchange or for refund under our return policy for our UK customers. Overseas customers will have to arrange and pay for return by themselves as we do not have international return services.

Conditions: 

  • Return request MUST be made in 14 days of receipt and return it within 28 days. Return sent back after 28 days of receipt will be returned to the buyer who will also be charged for all extra shipping costs.
  • We cannot accept return without request and will not be able to compensate for the return postage if the return label is not obtained from us. 
  • One free return label per order is allowed. Additional labels will be charged.

For hygienic reasons, buyer has to make sure that the item is UNUSED and in its original conditions which includes (but not limited to):

  • Original tag attached as it comes. Removal of tag will be considered as used and giving up right to return
  • All accessories included
  • No smell of perfume, food, smoke or anything else similar
  • Not being washed, ironed, restyled or any other conditions opposing to 'unused'

Otherwise we may post it back and refuse the refund.

Return process for UK orders:

  1. Repack the item(s) in the original conditions with the despatch note. Used items will be rejected for refund.
  2. Use this link: www.fscollection.co.uk/returns to create one free return label. Please follow the return instructions on the page. Only one free return label is allowed for each order. Subsequent labels will be charged for £2.5 each.
  3. Refund pr exchange will be processed in 2-3 working days after delivery.

Return process for overseas orders:

  1. Repack the item(s) in the original conditions with the despatch note. Used items will be rejected for refund.
  2. Contact us via the below contact form for more information

If there is any question, please reach out to us via the contact us form.