Return Policy

At FS Collection, we strive to provide an exceptional shopping experience. If your purchase does not meet your expectations, we offer hassle-free returns for an exchange or a full refund in accordance with the terms below.

Key Terms & Conditions

  • Return Window: Return requests must be submitted within 14 days of receiving your order. Returned items must be despatched back to us within 28 days of delivery.

    • Please note: Items returned after 28 days will be sent back to the buyer, and additional shipping charges will apply.

  • Authorisation: Unauthorised returns cannot be accepted. We cannot reimburse return postage costs if a return label was not generated directly through our portal.

  • Return Labels: We provide one free return label per order for UK customers. Any additional return labels required for the same order will incur a fee of £2.50 each.

Hygiene & Item Condition Guidelines

For hygienic reasons, all returned items must be completely unused and in their original condition. To qualify for a refund or exchange, items must meet the following criteria:

  • Tags Attached: All original tags must remain attached exactly as received. Removing tags indicates the item has been used and forfeits your right to a return.

  • Accessories Included: All original components and accessories must be returned.

  • Odour-Free: Items must be free from any scents or odours, including perfume, smoke, cooking smells, or detergents.

  • Unaltered: Items must not have been washed, ironed, restyled, or altered in any way.

Note: Any returned item showing signs of wear or failing to meet these criteria will be rejected and sent back to the customer at their expense.

How to Make a Return

UK Orders

  1. Repack Your Item(s): Securely pack the unused item(s) in their original packaging, ensuring the original dispatch note is included inside. Please make sure that old labels or barcodes on the packaging are removed or fully covered.

  2. Generate Your Label: Visit return.fscollection.co.uk to generate your free return label and follow the on-screen instructions. (Remember: 1 free label per order; additional labels are £2.50).

  3. Dispatch: Drop off your parcel using the instructions provided on your return label.

Overseas (International) Orders

We currently do not offer automated international return services. Overseas customers are responsible for arranging and funding their own return postage.

  1. Repack Your Item(s): Securely pack the unused item(s) in their original packaging, ensuring the original dispatch note is included inside.

  2. Contact Us: Submit a request through our Contact Us form prior to sending your item back to receive full instructions and the correct return destination details.

Refund & Processing Times

  • Inspection & Processing: Once received at our warehouse, returns for standard orders are processed for a refund or exchange within 2–4 working days.

  • Standard Refunds: Once issued, refunds typically take up to 3 working days to clear into your original payment account.

  • Partner Website Purchases: If your order was placed through a partner platform (where the order number begins with DUX, UK, or another custom format), refunds may take up to 14 working days to process back to your account after being issued, per the partner site's policies. Please contact the relevant partner website for specific queries regarding these payments.

Need Assistance?

If you have any questions or need help with a return, please reach out to our customer service team via our Contact Us form.