Frequently Asked Questions

Yes, we are a UK based company. We dispatch all our orders from our warehouse in the UK. You can always reach us easily by grabbing your phone to call or dropping us a message.

We strive to process your order in 1 working day and deliver within 2 working days from despatching with our standard domestic service. You can also choose next day delivery service by 12pm from Monday to Friday for next day delivery (subject to service availability) if you need your order urgently. It may take 1-2 weeks to deliver for our overseas customers. However, the processing and delivery time may extend in the very peak seasons or in rare situations like Covid outbreak or bad weather.

We hope our customers like our products and find them satisfactory and worth the money. But we also understand that return is an essential part of all e-commerce businesses due to its nature. We provide no hassle free return services for our UK customers. However, we will not able to provide free return services to our overseas customers.

Since Brexit and the new EU tax regulations, our EU customers may find tax requests for their orders from us from their local postal companies or Customs. We are working on a solution to smoothen the process so that our EU customers will not be bothered with tax and duty.

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