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Shipping Policy

Shipping and handling fee:

For most orders placed by UK customers, we DO NOT charge for shipping (only for the standard service) or handling fees, unless you need premium services.

For international posts, we may charge a reasonable amount of shipping fee.

Despatch time:

Please check the 'More Information' tap on the product page for the dispatch time.

For most orders, they will be dispatched on THE SAME DAY if they are placed by 2:00 pm on working days (excluding weekends and bank holidays in England ans Wales). In exceptional circumstances, they can be dispatched on the next working day. Dispatching time may be extended up to 2-3 working days with sales events like Black Friday or in the Christmas and New year holidays when the courier services are limited.

However, some products have longer dispatch time ranging from days to weeks. That happens when the product is temporarily out of stock, needs customisation, or needs special attentions. Customers will be contacted if the order needs longer dispatch time for confirmation.

Delivery time:

We despatch orders with various postal or courier services depending on the products and the size of the orders. Normally the order will be delivered in 1-3 working days in the mainland of the UK after despatching.

If you select the Express Service and place the order by 2:00 pm on working days, it will normally be delivered on the next WORKING day in the UK, although that is not guaranteed. Orders placed after 2:00 pm will be despatched on the next working day and will normally be delivered on the working day after that with express services.

International orders will be delivered via reliable courier services. It normally takes 3-5 working days to deliver in West Europe and 4-6 working days in North Europe and East Europe. It takes 1-2 weeks to deliver in the rest of the world.

* Please note that delay in delivery may happen in holidays, with road accidents, bad weather conditions, floods, or postal strikes etc, that may affect the postal or courier services. Please allow at least two weeks before claiming item not received for UK orders and four weeks for international orders.

Packaging:

All orders will be securely packed and prepared. There will be no information on the outer packaging indicating the content of the parcel.

Duty and Tax: 

We are UK Based Business. If you are a UK or EU customer, there is no Customs charge. You do not need to deal with any tax problems.

For customer from outside of EU, duty and tax may happen. It's the customer's responsibility to pay for them according to your home country's Custom policies.